Returnes & Exchanges
Send an email to us.storemilo@gmail.com with your order information.
We accept returns and exchanges for online orders. We offer the option to exchange or return if the item(s) are unworn, and undamaged. We allow returns up to 7 days of delivery, and exchanges up to 30 days.
Once received, we will inspect that the product(s) is not damaged or worn. If unworn and undamaged, we will credit your purchase upon inspection. If we determine the product(s) is damaged or worn, we will return the original product(s) once the customer has paid for the shipping both to and from Milø in a timely manner.
International Returns:
We do accept returns for international purchasesif the item(s) are unworn, undamaged, and within the 7 day window of delivery for returns, and 30 day window for exchanges. Customers are responsible for all shipping costs for international returns and exchanges. Once inspected, we will refund the order or process the exchange by emailing an invoice for the shipping cost.
Customers are responsible for all customs charges that may arise after it enters the receiving country. This includes any additional duties/taxes on the order. If the customer refuses to pay the duties/tax, customer will be refunded their order less return shipping and duties/tax.
If a return or exchange is possible, customers are responsible for shipping costs.
Sale Items:
Sale items are not refundable. If stock allows, we may exchange for another size if available. If an exchange is possible, customers are responsible for shipping costs. "Sale" items are any items designated by a sale tag, or any items purchased during special sales events.
Product Packaging:
If your return item does not contain all of the original packaging it was sent with, the item will be subject to a 15% restocking fee which we will deduct from your refund or exchange.
If Your Order Contains Damaged Pieces:
If any product in your order has arrived damaged in any way, please email us.storemilo@gmail.com in order to rectify the situation. If a return is received with a piece that seems used, worn, or damaged and there was no previous communication that it arrived in anything but perfect condition, we will not be able to process a refund or credit for the product. The customer would then need to provide a shipping label for us to send back the piece.